ivibet Privacy Policy

1. Who We Are

ivibet operates the online casino and sports betting platform accessible at ivibet.asia. For the purposes of the Philippine Data Privacy Act of 2012 (RA 10173), ivibet acts as the Personal Information Controller (PIC) with respect to the personal data of its registered players and platform visitors.

ivibet is committed to processing personal data lawfully, fairly, and transparently, and to implementing appropriate technical and organizational measures to protect the personal data of all Filipino players and users of the ivibet platform.

2. Personal Data We Collect

ivibet collects the following categories of personal data from players and platform visitors, depending on how you interact with the ivibet platform:

ivibet does not intentionally collect sensitive personal information beyond what is strictly necessary for identity verification, age verification, and regulatory compliance purposes.

3. How We Collect Your Data

ivibet collects personal data through the following means:

• Direct registration: When you create an ivibet account, you provide identity, contact, and financial data directly.
• KYC verification: When you submit identity documents for age and identity verification as required by PAGCOR regulations.
• Platform usage: ivibet automatically collects technical and gaming data as you use the platform, including through cookies and server logs.
• Payment processing: When you make deposits or request withdrawals via GCash, Maya, or Philippine bank transfer, financial data is collected and verified.
• Customer support: When you contact ivibet's support team, communications data is collected and retained for quality assurance and dispute resolution purposes.
• Promotional participation: When you opt in to ivibet promotions, bonuses, or surveys, additional preference data may be collected.

4. How ivibet Uses Your Personal Data

ivibet processes your personal data for the following purposes:

• Account management: To create, maintain, and administer your ivibet account, including login authentication and account security.
• Age and identity verification: To verify that you meet the minimum age requirement of 21 years as mandated by PAGCOR and Philippine gambling regulations.
• Payment processing: To process deposits and withdrawals in Philippine Peso (₱) via your chosen payment method, and to detect and prevent fraudulent transactions.
• Regulatory compliance: To comply with PAGCOR licensing requirements, Anti-Money Laundering Act (AMLA) obligations, and other applicable Philippine laws.
• Responsible gaming: To monitor gaming patterns and identify players who may be at risk of problem gambling, and to administer self-exclusion and limit-setting tools.
• Customer support: To respond to your inquiries, resolve disputes, and improve the quality of ivibet's support services.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — only where you have provided consent or where ivibet has a legitimate interest to do so.
• Platform improvement: To analyze usage patterns, troubleshoot technical issues, and enhance the ivibet platform experience for Filipino players.
• Security and fraud prevention: To detect, investigate, and prevent unauthorized access, cheating, collusion, and other prohibited conduct on the ivibet platform.

5. Legal Basis for Processing

ivibet processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012 and its implementing rules:

• Contractual necessity: Processing is necessary to perform the contract between ivibet and you as a registered player — including account management, payment processing, and game delivery.
• Legal obligation: Processing is required to comply with ivibet's obligations under PAGCOR regulations, the Anti-Money Laundering Act, and other applicable Philippine laws.
• Legitimate interests: Processing is necessary for ivibet's legitimate interests in fraud prevention, platform security, and responsible gaming monitoring, provided these interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and non-essential cookies, ivibet relies on your freely given, specific, and informed consent, which you may withdraw at any time.

6. Data Sharing & Disclosure

ivibet does not sell your personal data to third parties. ivibet may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• PAGCOR and Philippine regulatory authorities: ivibet is required by law to share player data with PAGCOR and other competent Philippine authorities upon lawful request, including for anti-money laundering investigations.
• Payment service providers: ivibet shares financial data with GCash, Maya, and Philippine banking partners solely for the purpose of processing your transactions.
• KYC and identity verification providers: ivibet may engage third-party identity verification services to assist with age and identity verification in compliance with PAGCOR requirements.
• Technology and platform providers: ivibet's game software providers, hosting providers, and IT service partners may process technical data as data processors acting on ivibet's instructions.
• Law enforcement: ivibet may disclose personal data to Philippine law enforcement agencies where required by a valid court order, subpoena, or other lawful process.

All third parties with whom ivibet shares personal data are required to maintain appropriate data protection standards consistent with the Philippine Data Privacy Act and ivibet's data protection policies.

7. Cookies & Tracking Technologies

ivibet uses cookies and similar tracking technologies to operate and improve the ivibet platform. Cookies are small text files stored on your device when you visit ivibet.asia. ivibet uses the following types of cookies:

• Strictly necessary cookies: Required for the ivibet platform to function, including session management, login authentication, and security features. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options to improve your ivibet experience.
• Analytics cookies: Help ivibet understand how players use the platform, which pages are most visited, and where technical issues occur — enabling continuous improvement of the ivibet experience.
• Marketing cookies: Used to deliver relevant promotional content and measure the effectiveness of ivibet's marketing campaigns. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies may affect the functionality of the ivibet platform. For more information on managing cookies in the Philippines, refer to the guidance published by the National Privacy Commission (NPC).

8. Data Retention

ivibet retains your personal data for as long as your ivibet account is active and for a period thereafter as required by applicable Philippine law and regulatory obligations. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements and the Anti-Money Laundering Act.
• Financial transaction records are retained for a minimum of five (5) years as required by the Bangko Sentral ng Pilipinas (BSP) and AMLA regulations.
• Gaming and betting records are retained for a minimum of three (3) years for dispute resolution and regulatory audit purposes.
• Marketing consent records are retained for as long as you remain subscribed to ivibet marketing communications, plus a reasonable period thereafter for compliance purposes.

Upon expiry of the applicable retention period, ivibet will securely delete or anonymize your personal data in accordance with its data disposal procedures.

9. Data Security

ivibet implements industry-standard technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the ivibet platform.
• Encrypted storage of sensitive personal and financial data at rest.
• Multi-factor authentication options for ivibet account access.
• Regular security audits and penetration testing of the ivibet platform infrastructure.
• Strict access controls limiting employee access to personal data on a need-to-know basis.
• Incident response procedures for detecting, reporting, and managing personal data breaches in accordance with NPC notification requirements.

While ivibet takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your ivibet login credentials and for notifying ivibet immediately if you suspect unauthorized access to your account.

10. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ivibet:

• Right to be informed: You have the right to be informed about how ivibet collects and processes your personal data — which this Privacy Policy fulfills.
• Right of access: You may request a copy of the personal data ivibet holds about you, along with information about how it is being processed.
• Right to rectification: You may request correction of inaccurate or incomplete personal data held by ivibet.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to ivibet's legal retention obligations.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: You have the right to lodge a complaint with the Philippine National Privacy Commission (NPC) if you believe ivibet has violated your data privacy rights.

To exercise any of these rights, please contact ivibet's Data Protection Officer using the contact details provided in Section 14 of this Privacy Policy. ivibet will respond to all verified requests within thirty (30) days in accordance with NPC guidelines.

11. Children & Minors

The ivibet platform is strictly intended for individuals aged 21 years and above in compliance with PAGCOR regulations and Philippine gambling laws. ivibet does not knowingly collect personal data from individuals under the age of 21.

If ivibet becomes aware that personal data has been collected from a person under 21 years of age, ivibet will immediately suspend the associated account, delete the personal data, and report the incident to PAGCOR as required. If you believe that a minor has registered on ivibet, please contact our support team immediately.

12. Third-Party Links

The ivibet platform may contain references to third-party services such as payment processors and game software providers. ivibet is not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of ivibet.

13. Updates to This Privacy Policy

ivibet reserves the right to update this Privacy Policy at any time to reflect changes in applicable Philippine law, PAGCOR regulations, or ivibet's data processing practices. When material changes are made, ivibet will notify registered players via email or in -platform notification prior to the changes taking effect.

The date of the most recent revision will be indicated at the top of this page. Your continued use of the ivibet platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you must cease using the ivibet platform and may request account closure by contacting our support team.

14. Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or ivibet's handling of your personal data, please contact ivibet's designated Data Protection Officer (DPO):

Data Protection Officer — ivibet
Email: [email protected]
General Support: [email protected]

Note: Email addresses above are provided for informational purposes only and are displayed as plain text. Please do not send sensitive documents or financial information via email. For account-specific matters, use the secure in-platform support chat after logging in to your ivibet account.

You also have the right to file a complaint directly with the Philippine National Privacy Commission (NPC) if you believe your data privacy rights have been violated. The NPC is the government body responsible for administering and implementing the Data Privacy Act of 2012 in the Philippines.