ivibet FAQ
Everything You Need to Know

The minimum age to register and play on ivibet is 21 years old. This is a strict requirement under PAGCOR regulations and Philippine gambling laws. ivibet conducts KYC (Know Your Customer) age verification for all accounts using government-issued Philippine ID such as the PhilSys National ID, passport, or driver's license. Any account found to belong to a player under 21 will be immediately suspended.

No. ivibet strictly enforces a one-account-per-player policy. Each Filipino player is permitted to hold only one registered ivibet account. Creating multiple accounts — whether using different email addresses, phone numbers, or payment methods — is a violation of ivibet's Terms & Conditions and may result in permanent account suspension and forfeiture of any balances. If you've forgotten your login details, use the ivibet password reset function rather than creating a new account.

On the ivibet login page, click "Forgot Password." Enter the email address associated with your ivibet account and click Submit. ivibet will send a password reset link to your email within a few minutes. Click the link, enter your new password, and confirm it. For security, ivibet password reset links expire after 30 minutes. If you don't receive the email, check your spam folder or contact ivibet support.

KYC (Know Your Customer) verification is required before ivibet processes your first withdrawal. To complete KYC, log in to your ivibet account, go to Account Settings, and upload the following:

• A clear photo or scan of a valid Philippine government-issued ID (PhilSys National ID, passport, or driver's license).
• A selfie holding your ID next to your face.
• Proof of address (utility bill or bank statement dated within the last 3 months) if requested.

ivibet's verification team typically reviews KYC submissions within 24–48 hours. You'll receive an email notification once your ivibet account is verified.

ivibet supports the following payment methods for Filipino players:

• GCash — the most popular and fastest option for ivibet deposits and withdrawals.
• PayMaya / Maya — instant digital wallet transfers.
• Bank Transfer — BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank.
• Debit Card — Visa and Mastercard debit cards linked to Philippine bank accounts.

ivibet does not accept credit card deposits or any form of cryptocurrency. All payment information on this page is for informational purposes only.

GCash deposits on ivibet are fast and simple. Log in to your ivibet account, navigate to the Cashier or Deposit section, and select GCash as your payment method. Enter the amount you wish to deposit (minimum ₱100), and ivibet will redirect you to the GCash payment page. Authenticate with your GCash MPIN and confirm the transaction. GCash deposits on ivibet are typically credited instantly — you can start playing within seconds of a successful transaction.

ivibet processes withdrawal requests as follows:

• GCash / Maya: Typically within 15–60 minutes after approval.
• Bank Transfer: 1–3 business days depending on the receiving bank.
• Debit Card: 3–5 business days.

Note that ivibet requires completed KYC verification before processing any withdrawal. Withdrawals submitted on weekends or Philippine public holidays may take slightly longer. ivibet recommends GCash for the fastest withdrawal experience.

ivibet's standard minimum withdrawal amount is ₱500. Maximum withdrawal limits vary by payment method and account verification level. Fully KYC-verified ivibet accounts enjoy higher daily and weekly withdrawal limits. For specific limit details applicable to your ivibet account, please refer to the Cashier section after logging in or contact ivibet's 24/7 support team.

ivibet does not charge fees on standard deposits. For withdrawals, ivibet does not impose platform-side fees on GCash and Maya transactions. Bank transfer withdrawals may be subject to standard inter-bank transfer fees charged by your receiving bank — these are outside ivibet's control. ivibet recommends using GCash for fee-free, instant withdrawals.

ivibet offers a welcome bonus package for newly registered Filipino players. The welcome bonus is credited to your ivibet account upon your first qualifying deposit. Bonus amounts, match percentages, and eligible games are detailed in the ivibet Promotions section after you log in. All ivibet bonuses are subject to wagering requirements — please read the full bonus terms before claiming.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before it can be withdrawn as real money. For example, a ₱1,000 bonus with a 30x wagering requirement means you must place ₱30,000 in total bets before the bonus converts to withdrawable cash. ivibet clearly displays the wagering requirement for each bonus in the Promotions section. Different ivibet games may contribute differently toward meeting wagering requirements — slots typically contribute 100%, while live table games may contribute less.

If you prefer to play without bonuses on ivibet, you can opt out of bonus offers in your ivibet account settings under the Responsible Gaming or Preferences section. You can also contact ivibet support to request a permanent bonus opt-out. Players who have activated self-exclusion on ivibet are automatically removed from all promotional communications and bonus offers.

ivibet offers a wide variety of online casino games for Filipino players, including:

• Slot Games — hundreds of video slots from top providers, including popular titles like Fortune Mouse.
• Live Dealer Casino — real-time baccarat, blackjack, roulette, and sic bo with live dealers.
• Bingo — online bingo rooms including Lucky Bingo, popular among Filipino players.
• Table Games — classic casino table games including poker variants.
• Sports Betting — PBA, NBA, UFC, boxing, and more.

New games are added to ivibet regularly — check the ivibet Casino section for the latest additions.

Yes. All games on ivibet use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or draw. ivibet's game providers are audited by independent third-party testing laboratories to verify RNG integrity and published Return to Player (RTP) percentages. ivibet operates under PAGCOR oversight, which requires adherence to fair gaming standards. You can view the RTP information for individual ivibet slot games within the game's information panel.

Absolutely. ivibet is fully optimized for mobile play on both Android and iOS devices. The ivibet platform is accessible via your mobile browser — no app download is required, though ivibet may offer a dedicated app for an even smoother experience. All ivibet games, including live dealer tables, slots, and bingo rooms, are designed to work seamlessly on smartphone and tablet screens. Filipino players in Manila, Cebu, Davao, and across the Philippines can enjoy ivibet on the go using their mobile data or Wi-Fi connection.

Fortune Mouse is one of the most popular slot games available on ivibet, especially among Filipino players who enjoy Asian-themed slots. It features a cute mouse character, vibrant visuals, and exciting bonus mechanics including free spins and multipliers. Fortune Mouse on ivibet is powered by a certified RNG engine and has a competitive RTP. You can find Fortune Mouse in the ivibet Slots section or visit the dedicated Fortune Mouse page for more details.

Yes. ivibet uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and the ivibet platform. Your personal information, payment details, and account activity are secured at all times. ivibet also employs two-factor authentication (2FA) as an optional additional security layer for your account. ivibet operates under PAGCOR regulation, which requires strict data protection and security standards to be maintained at all times.

ivibet collects and processes personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act 10173). Your data is used solely for account management, KYC verification, payment processing, and improving the ivibet platform experience. ivibet does not sell or share your personal information with unauthorized third parties. For full details on how ivibet handles your data, please review the ivibet Privacy Policy.

If you suspect that someone has accessed your ivibet account without your permission, take the following steps immediately:

• Change your ivibet password right away using the Account Settings page.
• Enable two-factor authentication (2FA) if not already active.
• Contact ivibet's 24/7 support team and report the suspected unauthorized access.
• Review your recent ivibet transaction history for any unrecognized activity.

ivibet's security team will investigate and, if necessary, temporarily freeze your account to prevent further unauthorized activity while the issue is resolved.

ivibet provides a full suite of responsible gaming tools available to all registered players at no cost:

• Deposit Limits — set daily, weekly, or monthly deposit caps.
• Loss Limits — define the maximum amount you're willing to lose in a set period.
• Session Time Limits — automatically log out after a set duration.
• Cooling-Off Period — take a break of 24 hours, 7 days, or 30 days.
• Self-Exclusion — suspend your ivibet account for 6 months, 1 year, 3 years, or permanently.
• Marketing Opt-Out — remove yourself from all ivibet promotional communications.

All tools are accessible from the Responsible Gaming section in your ivibet account settings. Remember: Gambling is addictive. Know when to stop.

To activate self-exclusion on ivibet, log in to your account and navigate to Account Settings > Responsible Gaming > Self-Exclusion. Select your preferred exclusion period (6 months, 1 year, 3 years, or permanent) and confirm your request. Alternatively, contact ivibet's 24/7 support team and request immediate self-exclusion — our team will process it without delay. Once activated, self-exclusion cannot be reversed before the selected period ends. ivibet will return any remaining balance to your registered payment method and remove you from all marketing lists. For more information, visit the ivibet Responsible Gaming page.

If you or someone you know is struggling with problem gambling, help is available in the Philippines. ivibet encourages affected players to reach out to mental health and addiction support services available through the Department of Health (DOH) and accredited Philippine counseling organizations. PAGCOR also maintains responsible gaming resources for Filipino players through its official channels. ivibet's own responsible gaming support team is available 24/7 via in-platform live chat. Gambling is addictive. Know when to stop. You can also visit the ivibet Responsible Gaming page for a full list of tools and resources.

If a game freezes or you experience a disconnection during an ivibet session, try the following steps:

• Refresh your browser or relaunch the ivibet app.
• Check your internet connection — a stable connection is recommended for live dealer games.
• Clear your browser cache and cookies, then reload ivibet.
• Try a different browser or device.

If a disconnection occurs during a live game round, ivibet's system will automatically resolve the round based on the game outcome at the time of disconnection. Any winnings will be credited to your ivibet account. If you believe a technical error affected your game result, contact ivibet support with the game name, date, and approximate time of the issue.

ivibet's customer support team is available 24 hours a day, 7 days a week. You can reach ivibet support through the following channels:

• Live Chat — available directly within the ivibet platform after logging in. This is the fastest way to get help.
• Email — send your query to ivibet support at [email protected] (plain text, not a link).

For responsible gaming requests such as self-exclusion or limit adjustments, ivibet's dedicated responsible gaming team can be reached at [email protected] (plain text, not a link). ivibet aims to respond to all email queries within 24 hours.

ivibet's primary platform language is English, which is widely used and understood across the Philippines — from Metro Manila and Cebu City to Davao and Quezon City. ivibet's English interface is designed with Filipino-English speakers in mind, keeping the language clear, friendly, and easy to navigate. ivibet's support team also includes Filipino-speaking agents who can assist players in Tagalog when needed. Check the ivibet support chat for language options.